Returns by Mail in the United States:

Before returning your item, please contact customer service to obtain a Return Authorization number, or RA#. email customerservice@emergegardens.com. Unopened, unused product must be returned within 30 days of original purchase. Open product must be returned within 15 days of original purchase and contain all unused portion.

• Once you have your RA#, pack items safely for shipping and affix a shipping label to the address below:
  Gwaltney Supply Company
• RA#: _______________
  50330 Bermont, Suite A
  Punta Gorda, Florida 33982
• All packages must be sent through a traceable and insurable method. Return shipping fees are the customer’s responsibility and non-refundable. Keep the tracking information until your return has been processed.
• All returns will be credited to the original form of payment (excluding shipping and handling charges). Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Exchanges:

Before exchanging your item, please contact customer service to obtain an Exchange Authorization number, or EA# by emailing customerservice@emergegardens.com. Unopened, unused product must be returned within 30 days of original purchase. Open product must be returned within 15 days of original purchase and contain all unused portion.

• Once you have your EA#, pack items safely for shipping and affix a shipping label to the address below:
  Gwaltney Supply Company
  EA#: _______________
  50330 Bermont, Suite A
  Punta Gorda, Florida 33982
• All packages must be sent through a traceable and insurable method. Return shipping fees are the customer’s responsibility and non-refundable. Keep the tracking information until your exchange has been received.

Please allow up to 3 business days to process your exchange from date of receipt to the warehouse.